Returns & Refunds

Our solid 7-Day Guarantee

Check Eligibility

Item must be unworn, unwashed, and have original tags attached within 7 days of delivery.

Pack it up

Repack the item safely in its original packaging to ensure no damage during transit.

Ship it back

Refund Policy

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment or store credit (your choice).
You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-7 business days).
Shipping costs (if any were applied) are non-refundable.

Non-Returnable Items

Certain types of items cannot be returned due to hygiene and limited nature:

Undergarments and socks.
Limited edition drop items marked as "Final Sale".
Gift cards.

KOLAS