Refund Policy

Overview

At KOLAS, we want you to be completely satisfied with your purchase. Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed since your order was delivered, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be unused, unwashed, and in the exact same condition that you received it.
• It must have all original tags intact and attached to the garment.
• It must be in the original packaging.
• You must have the receipt or proof of purchase.

Non-Refundable Items

Several types of goods are exempt from being returned or refunded:

• Undergarments and socks (for hygiene and safety reasons).
• Products purchased during clearance sales or marked as "Final Sale".
• Gift cards.

Refund Process

Once your return is received and inspected by our warehouse team, we will send you an email or SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund within the stipulated timeline:

1. Check your bank account again.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted (usually RBI mandated SLAs).

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kolas.in.

Exchanges

We only replace items if they are defective, damaged upon arrival, or if the wrong size was shipped by mistake. If you need to exchange it for the same item, send us an email at support@kolas.in.

Shipping Costs on Returns

If your item was defective or incorrect, we will bear the return shipping costs. However, if you are returning an item due to sizing issues or a change of mind, a nominal reverse-pickup fee (typically ₹100 - ₹150) may be deducted from your final refund amount. Original shipping costs are non-refundable.